Remote Support (TeamViewer)
Customers joined our Yearly Support Plan can download below TeamViewer QuickSupport for our support via remote connection. Customers provide ID and password, we can access customer desktop via internet for assistance.
TeamViewer QuickSupport is one of the worldwide leading solutions for desktop sharing and online collaboration over the Internet. About the software details, please go to www.teamviewer.com
Click below link to download TeamViewer QuickSupport:
Windows Version: TeamViewerQS_WIN
MAC Version: TeamViewerQS_MAC
1) Select "Run"
2) Open it to show Your ID and Password. You can tell the ID and Password to the other person with TeamViewer installed for accessing your desktop for remote support (for security, TeamViewer will generate a different password next time).
3) For easier access, create a shortcut icon on desktop by going to C:\\Downloads\TeamViewer, click "Send to" and "Desktop (create shortcut)"
4) Below shortcut icon appears in your desktop.